As some of you already knew, our server contacted the plague and leprosy and exploded into a million pieces (we counted). In the sadness of the loss, the back up server took its own life. This meant we had a catastrophic data loss and the earliest working back up we had was the 1st of February.
So, anyone who signed up between Feb 1 and March 27th magically disappeared in a big puff of smoke.
I manually added about 100 of the 700 missing people (the people who actually noticed and emailed me asking why they couldn’t log in) whilst a piece of code was being devised that would inject a CSV file of log ins, back into the database.
This worked but there were 2 drawbacks.
Everyone was emailed a new password which confused people who didn’t know the situation.
The main issue was that we only had people’s email addresses that they used through PayPal. This didn’t necessarily match the email address that they had originally used to sign up. So, if they hadn’t seen the new password email sent to their PayPal address, they wouldn’t be able to log in or request a new password.
So, if you can’t log in, try your PayPal email address and request a new password. Or email me and I’ll look into it.
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